FAQ
Frequently Asked Questions (FAQ)
Velyn Online Store**
We want your shopping experience to be easy, smooth, and stress-free. Below are the most common questions our customers ask. If you don’t see your question here, feel free to contact us at support@velyn.skin.
1. What is Velyn Online Store?
Velyn Online Store is a beauty and skincare brand dedicated to providing high-quality, effective products that enhance your natural glow. We focus on safe ingredients, smooth textures, and results-driven formulas.
2. Where are you located?
We are based in Chicago, Illinois.
Address:
Velyn Online Store
5956 W Cortland St, #2
Chicago, IL 60639
3. Do you ship worldwide?
At the moment, we only ship within the United States.
International shipping may be added in the future.
4. How long does shipping take?
Shipping times vary depending on your selected method:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
Processing time is typically 1–2 business days.
5. How can I track my order?
Once your order has shipped, you will receive:
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A tracking number
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The carrier’s name
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A link to track your package in real time
If you didn’t receive your tracking email, check your spam folder or contact us.
6. What if my package is lost or missing?
If your package is marked “Delivered” but you didn’t receive it:
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Check with neighbors or building staff
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Look around your property
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Wait 24 hours (sometimes carriers mark early)
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Confirm your address
If still missing, email us at support@velyn.skin, and we’ll help you file a claim with the carrier.
7. What is your refund policy?
Due to hygiene and safety reasons, all sales are final on skincare and cosmetic items.
However, we offer replacements or store credits for:
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Damaged products
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Wrong items received
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Missing items
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Quality issues
See our full Refund Policy for details.
8. Can I cancel or change my order?
Orders can only be cancelled or updated within 1 hour of purchasing and only if the order has not been processed yet.
Once shipped, orders cannot be changed or cancelled.
Email: support@velyn.skin immediately if you need help.
9. Do you offer discounts or promotions?
Yes! We occasionally run:
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Seasonal sales
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Discount codes
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Bundle deals
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Email-only promotions
Join our newsletter to receive first access to offers.
10. Are your products safe for all skin types?
Our products are formulated to be gentle and effective for most skin types.
However, every skin is different. We always recommend:
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Reading the ingredient list
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Doing a patch test before full use
Discontinue use if irritation occurs.
11. How do I contact customer support?
We’re here to help!
📩 Email: support@velyn.skin
📍 Location: Chicago, IL
🌐 Website: https://www.velyn.skin
We typically respond within 24–48 hours on business days.
12. Do you test on animals?
No. Our products are cruelty-free.
13. Do you accept returns?
Due to hygiene standards, we do not accept returns on opened or used skincare products.
Replacements are available for defective or incorrect items.